Privacy Policy
Last updated: 12 November 2026
This policy explains how ATOZ INFOWAY LLP ("we", "us"), the company that owns and operates AutoOrbit, handles your personal data when you use the AutoOrbit app and the website autoorbit.in. We follow the Digital Personal Data Protection Act, 2023 and the rules made under it.
1. Who is responsible for your data
ATOZ INFOWAY LLP, 6/7, Om Sai Complex, Station Road, Sachin, Surat, Gujarat 394230, India, is the data fiduciary for AutoOrbit.
2. What we collect
- Mobile number: to sign you in with a one-time code and to send you updates on your cases.
- Name, address and KYC details from DigiLocker (with your consent): to verify your identity, as the RTO requires for the service you request.
- Vehicle details (registration number, RC details): to prepare the RTO application for your vehicle.
- Documents you upload: to file your application with the RTO.
- Payment status and transaction reference: to confirm your payment and issue a receipt. Card and bank details are handled by the payment gateway; we do not store them.
- Messages you send us (support chat, the website contact form) and device information for notifications: to answer you and deliver app notifications.
3. Consent
We ask for your consent for each purpose before we use your data for it, and we record it. You can withdraw consent at any time in the app or by writing to us. If you withdraw consent needed for an open case, that case is put on hold, because we cannot continue it without the data.
4. Who we share data with
- The RTO and government systems, only for the cases you start.
- Service providers who work for us under contract: SMS and email delivery, payment gateway, KYC and vehicle record verification, and cloud hosting. They may use the data only to provide their service to us.
- Authorities, when the law requires it.
We do not sell your personal data, and we do not use it for advertising.
5. SMS and notifications
We send SMS only for sign-in codes and for updates on cases you started, from our DLT-registered sender ID. We do not send promotional SMS.
6. Where and how long we keep data
Your data is stored on servers in India. We keep it while your account is active and for as long as the law requires after a case is closed (for example, tax and payment records). After that, it is deleted.
7. Security
Data is encrypted in transit, access is limited to staff who need it for your case, staff sign-in uses two-step verification, and access is logged. If a personal data breach happens, we will inform you and the Data Protection Board of India as the law requires.
8. Your rights
- Get a summary of your personal data and download it from the app.
- Correct or update your data.
- Ask us to delete your data, unless we must keep it by law.
- Withdraw consent.
- Nominate a person to exercise these rights for you.
- Raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.
9. Children
AutoOrbit is meant for adults (18 years or older). We do not knowingly collect data of children.
10. Grievance Officer
Yogesh H. Suryavanshi, Partner, ATOZ INFOWAY LLP, 6/7, Om Sai Complex, Station Road, Sachin, Surat, Gujarat 394230. Email: privacy@autoorbit.in
We will acknowledge your request within 48 hours and resolve it within the time set by law.
11. Changes
If we change this policy, we will update the date above and tell you in the app before the change applies to you.